Your Privacy Is Our Priority
This policy details how your personal information is collected, stored, used, and protected on the gd99 platform.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to the gd99 platform and its related services. This Policy is designed specifically for users residing in Bangladesh, and by using our platform you are considered to have agreed to all terms of this Policy.
gd99 places the highest importance on protecting the privacy of its users. We believe you should have full control over your personal information. The purpose of this Policy is to inform you, in clear and easy-to-understand language, what types of information we collect, why we collect it, how we store it, and when it may be shared with third parties.
This Policy may be updated from time to time. In the event of any changes, we will publish the revised version on this page. You are therefore advised to check this page regularly.
2. What Types of Information We Collect
Information Provided Directly
When you create an account on the gd99 platform, log in, or contact our support team, you may provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
- Contact messages and complaint-related information
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time and duration of access to the platform
- Pages visited and click data
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
Information Received from Third Parties
In some cases we may receive information from third parties, such as identity verification agencies, payment processing providers (bKash, Nagad, Rocket, Upay, etc.), and fraud prevention services. This information is used solely to improve the quality of our services and ensure security.
3. How We Use Your Information
gd99 uses collected information only for the purposes described below:
| Purpose | Description |
|---|---|
| Account Management | Ensuring registration, login, identity verification, and account security |
| Financial Transactions | Processing deposits, withdrawals, and bonuses — via bKash, Nagad, Rocket, Upay, and bank transfer |
| Service Improvement | Analyzing user experience and improving the platform |
| Customer Support | Resolving issues and handling complaints via 24/7 live chat and email |
| Security & Fraud Prevention | Identifying suspicious activity and protecting platform integrity |
| Legal Compliance | Following applicable laws and regulations, and ensuring responsible gaming |
| Communications | Sending important updates, security alerts, and account-related notifications |
We never sell your information to third parties for marketing purposes. Protecting the privacy of your personal information is our primary responsibility.
4. Data Storage & Protection
4.1 Retention Period
We retain your information for as long as your account is active and for the applicable legal period after it is closed. Financial transaction data is retained for a set period due to audit requirements and legal obligations.
4.2 Security Measures
gd99 uses industry-standard technologies and practices to protect your information:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure Server Infrastructure: Data is stored on secure and monitored servers.
- Access Controls: Only authorized personnel have access to the information they need.
- Regular Audits: Security measures are regularly tested and updated.
- Two-Factor Authentication: An additional layer of security applies to sensitive operations.
4.3 Data Location
Your information is stored in secure data centers. Wherever data is transferred, the protection standards described in this Policy are maintained.
5. Sharing Information with Third Parties
gd99 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
The minimum necessary information may be shared with our authorized partners for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and technology services. All such partners are contractually bound to uphold our privacy standards.
Legal Requirements
If we are required to disclose information by a court order, a lawful request from a government authority, or the obligations of applicable law, we will do so. In such cases, we will make an effort to notify you unless we are legally prohibited from doing so.
Fraud & Security Protection
Information may be shared with fraud prevention agencies or security-related partners as necessary to protect platform security and safeguard other users.
6. Cookies & Similar Technologies
gd99 uses cookies and similar technologies to ensure the proper functioning of the platform and to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Essential for the platform's core functionality. These include login sessions and security tokens. These cookies cannot be disabled.
- Functional Cookies: Help remember your preferences and settings, such as language and display preferences.
- Analytics Cookies: Collect platform usage statistics, which help improve the service. Data is collected in aggregated form.
6.2 Cookie Controls
You can control or reject non-essential cookies through your browser settings. Please note, however, that disabling cookies may cause some platform features to not work properly.
7. Your Rights Regarding Your Information
As a gd99 user, you have the following rights:
Right of Access
The right to know what information we hold about you. A copy of your information will be provided upon request.
Right to Rectification
If your information is incomplete or incorrect, you may request that it be corrected. We will make the correction within a reasonable time.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may be limited where legal obligations apply.
Right to Object
You have the right to object to the processing of your information for specific purposes. We will review your request appropriately.
If you wish to exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
8. Privacy of Minors
The gd99 platform is intended for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21.
Age verification is in place during the registration process. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If a parent or legal guardian believes their child's information is held by us, please contact our support team.
9. Changes & Updates to This Policy
gd99 may amend this Privacy Policy from time to time. For any significant changes, we will:
- Publish the updated version on this page.
- Note the date of the most recent change at the top of the Policy.
- Make an effort to notify registered users through their contact details in the event of significant changes.
If you continue using the platform after changes are made, you will be considered to have agreed to the updated Policy. You are therefore advised to visit this page regularly.
10. Contact Us
If you have any questions, comments, or requests about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact the gd99 support team through any of the channels below:
Live Chat Support: Our live chat service is available 24 hours a day, 7 days a week. Support is provided in both Bengali and English.
Email: [email protected] — We will reply to your email as quickly as possible.
We are able to communicate with you in both Bengali and English. We treat any concerns related to privacy with the utmost seriousness.
Your trust and confidence are the foundation of gd99. We promise to always be responsible in protecting your privacy.