gd99 Responsible Gaming — Your Safety Is Our Priority
Know your limits, keep yourself safe, and seek help when needed — gd99 is always here for you.
Let gaming be fun, not an addiction
gd99 believes that online gaming is an entertainment experience — not a means of earning income. We want every player to enjoy our platform in a healthy, enjoyable, and controlled way. That is why we offer multiple protection tools, educational information, and easily accessible support services.
Gambling carries financial risk. For some people, that risk can spiral out of control. If you or someone close to you feels that gaming is affecting other areas of life, contact gd99's support team right away.
The minimum age to access our platform is 21 years. We maintain strict measures to protect minors from gaming.
gd99's Core Protection Policy
You're in Control
gd99 provides players with several practical tools to manage their own gaming habits.
21+ Age Verification
Players must be at least 21 years old to open an account and play any game at gd99. Submitting a valid national ID card or passport during account verification is mandatory. Access for minors is strictly prohibited.
Deposit Limit Setting
You can set the maximum amount you deposit on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately, but increasing a limit requires a 72-hour wait — to prevent impulsive decisions. Contact the support team.
Time-Out Feature
Feeling like you need a break? Using gd99's time-out feature, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this time, neither logging in nor placing bets will be possible.
Self-Exclusion
If you feel your gaming habits are going out of control, apply for self-exclusion. This allows your account to be closed for 6 months to 5 years, or permanently. Promotional communications will also be stopped during this period. Email the support team: [email protected]
Loss Limit Setting
Set in advance the maximum amount you are willing to lose on a daily or weekly basis. Once the set limit is reached, the system will automatically stop you from placing further bets. This is an effective way to manage your budget.
24/7 Support Service
For any concerns about gaming, get support at any time through gd99's live chat or email. Our team serves in both Bengali and English. No judgment — just support.
Recognize the Warning Signs
If any of the following situations appear in your life or in someone you know, it is time to seek help.
- Spending beyond your budget and taking on debt
- Repeatedly trying to win back money that was lost
- Hiding your gaming activity from family or friends
- Losing focus at work or in studies
- Continuing to play at the expense of sleep, food, or health
- Wanting to stop playing but being unable to
- Diverting money from essential expenses (rent, food) to fund gaming
Ask Yourself
Answer these questions honestly. If the answer to more than one is 'yes', consider seeking support.
Defined Deposit & Withdrawal Limits
Every transaction at gd99 has a clear limit, which helps protect players financially.
| Transaction Type | Minimum Amount | Method | Timing |
|---|---|---|---|
| Deposit | ৳300 | bKash, Nagad, Rocket, Upay, Bank Transfer | Instant |
| Withdrawal | ৳500 | bKash, Nagad, Rocket, Upay, Bank Transfer | Within 1 Hour |
| Personal Daily Limit | Set by the player | All methods | Takes effect instantly |
| Limit Increase Request | — | Through the support team | Takes effect after 72 hours |
Reducing a deposit limit is instant, but increasing it takes effect after a 72-hour delay. This protects you from emotionally driven decisions.
How Self-Exclusion Works
Self-exclusion is a powerful step that helps you break free from gaming addiction. This feature is easy to use at gd99.
How to apply: Contact us via live chat or email us at [email protected]. Provide your account details and let us know how long you want to be excluded.
Exclusion duration: A minimum of 6 months up to 5 years, or permanently. During this time:
- No promotional emails or messages will be sent
- Logging into the account will not be possible
- No bets or transactions will be possible
- Any remaining balance will be kept safe
Even after the exclusion period ends, please speak with the support team before resuming play. We are with you every step of the way.
Protect Your Loved Ones
Do you feel that a family member is spending too much time or money on gd99? Contact us.
Tips for Playing Responsibly
Set a Time Limit
Decide in advance how long you will play each day and stick to that limit.
Entertainment Is the Goal
See gaming as entertainment, not as a way to earn money.
Stick to Your Budget
Only bet what you can afford to lose without it affecting your daily life.
Mental Wellbeing
If you are feeling anxious or low, step away from gaming — it affects your judgment.
You're Not Alone, We're Here
Acknowledging a problem takes courage. gd99's support team is always by your side — without any judgment.
Live Chat
Talk to us directly about any issue. Live chat is available 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Email Support
Email us for a more detailed conversation. Our address: [email protected]
Play safely — gd99's top games are waiting for you
Play within your limits and explore gd99's diverse world of entertainment.